Field Service Specialist
4 weeks ago
Job Summary
We are seeking an experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing high-tech equipment in the field.
Responsibilities
- Provide on-site installation of complex equipment, maintenance, and repair services.
- Diagnose errors or technical problems and determine proper solutions.
- Conduct thorough maintenance on machinery, equipment, and systems.
- Ensure that all installations, repairs, and maintenance meet the quality standards of the company and the industry.
- Keep records of all service calls, invoices, and customer interactions.
- Produce timely and detailed service reports.
- Attend training classes to stay current on both new and existing products.
- Build positive relationships with customers, applying excellent customer care.
- Comprehend customer requirements and make appropriate recommendations.
Requirements
- A minimum of 2+ years of experience in toner-based printing.
- Proven field service experience with the ability to troubleshoot, test, repair, and service technical equipment.
- Advanced knowledge of electronics, mechanical operation.
- Ability to work flexible hours and adapt to changing work schedules.
- Exceptional problem-solving skills with a keen eye for detail.
- Strong commitment to customer service with the ability to work independently.
- Excellent written and verbal communication skills.
- Ability to manage all on-site installations, repairs, maintenance, and test tasks.
- Proficient in English.
- Valid drivers license.
This is a fantastic opportunity for a Field Service Technician to apply their skills and knowledge in a challenging and rewarding environment. If you have a passion for technology, a knack for problem-solving, and a commitment to delivering top-notch customer service, we would love to hear from you.
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