Mechanical Field Service Specialist

4 weeks ago


Cleveland, Ohio, United States Actalent Full time
Job Summary

We are seeking a skilled Mechanical Field Service Engineer to join our team at Actalent. As a key member of our engineering and sciences services team, you will be responsible for installing new or modified equipment at customer facilities, ensuring full functionality.

Key Responsibilities:

  • Install new or modified equipment at customer facilities to ensure full functionality.
  • Review performance reports and documentation from customers and field representatives.
  • Inspect malfunctioning or damaged products to determine the nature and scope of the problem.
  • Determine the source of the problem and recommend repair and replacement.
  • Coordinate problem resolution with engineering teams.
  • Review machine designs and engineering drawings.
  • Provide on-site technical assistance to help troubleshoot and repair equipment.
  • Analyze reports of technical problems to determine trends affecting future design, production, service, and processes.
  • Develop service handbooks and bulletins based on engineering changes.
  • Serve as a communication link between the customer and the company to ensure effective service is provided.

Requirements:

  • 5+ years of field service experience
  • Mechanical aptitude
  • Ability to read blueprints
  • Problem-solving skills
  • Communication skills
  • Customer service skills

Work Environment:

Our team is based in a large, clean manufacturing space attached to a multi-story office building. When not traveling, time will be spent troubleshooting equipment. Work schedule includes 10-12 hour days with time and a half for overtime. Majority of jobs last 3 days, with some extending up to 2 weeks. Travel 2-3 weeks each month, including some travel to Mexico and Canada.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.

Diversity, Equity & Inclusion:

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, building a culture of care, engagement, and recognition with clear outcomes, and ensuring growth opportunities for our people.

Equal Opportunity Employer:

Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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