D&T Field Support Specialist

4 weeks ago


Cleveland, Ohio, United States Manpower Engineering Full time

Job Title: D&T Field Support Specialist

Job Summary: We are seeking a highly skilled D&T Field Support Specialist to join our team at Manpower Engineering. The ideal candidate will have 5+ years of experience in enterprise IT support, with a focus on customer service and technical expertise.

Key Responsibilities:

  • Provide desktop support to a wide range of end users
  • Respond to tickets and maintain office technology
  • Offer front-facing customer service and level 1 & level 2 software support
  • Maintain backend office MS Office Support and proficiency in MS Intune, Active Directory, and Remote Management

Requirements:

  • 5+ years of experience in enterprise IT support
  • High school diploma or equivalent
  • Proficiency in MS Intune, Ticketing Systems, and MS Office Suite
  • Strong customer service skills and technical expertise

Interview Process: The interview process will consist of three rounds: a technical interview via Zoom, a behavioral interview via Zoom, and an on-site interview.



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