Clinical Care Coordinator
22 hours ago
Role Description:
Oak Street Health takes a collaborative approach to providing outstanding patient care, focusing on delivering high-quality, comprehensive health services to our patients. As a key member of our clinical team, you will play a vital role in coordinating patient care, managing patient plans, and ensuring seamless communication with our care team.
Key Responsibilities:
- Providing expert telephone support and triage for patients, scheduling problem visits or nurse visits when necessary
- Offering patient education on chronic conditions, either in-person, over the phone, or in groups
- Monitoring and coordinating delivery of the patient care plan
- Building relationships with patients and their caregivers to support prevention-focused care and ED/hospital diversion, where appropriate
- Providing direction to medical assistants to support delivery of procedures, telephonic support, and patient instructions
- Conducting medication and testing authorizations
- Delivering an exceptional patient experience through exceptional service, responsiveness, and care
- Performing home visits as necessary
- Other duties as assigned
Requirements:
- Current state license to practice as a Registered Nurse
- CPR Certification required
- EMR experience
- Strong communication skills and customer service orientation
- A problem-solving orientation, accountability, and a flexible and positive attitude
- A supportive attitude toward our patient population of older adults
- 2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
- US work authorization
- Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, being scrappy, and more.
Why Oak Street?
Oak Street Health offers its coworkers the opportunity to be at the forefront of a healthcare revolution, as well as a collaborative and energetic culture, a fast-paced and innovative environment, and competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits.
Oak Street Health is an equal opportunity employer, embracing diversity and encouraging all interested readers to apply.
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