Head of Property Claims Operations

6 days ago


Morristown, Tennessee, United States Genesis Resources Full time
Job Summary

Genesis Resources is seeking a seasoned professional to lead our property claims operations as an AVP, Property Claims Manager. This key role ensures high-quality handling and resolution of complex, high-exposure claims while delivering exceptional service.

About the Role

As a pivotal member of our team, you will oversee claims inventory management, ensuring timely resolution and meeting key performance metrics. You will also be responsible for holding staff and independent adjusters accountable for delivering top-notch customer service to insureds, agents, and other stakeholders. Your administrative prowess will include conducting performance reviews and time-off reporting, as well as training internal and external adjusters on company best practices and processes.

Responsibilities
  • Manage claims inventory to meet key performance metrics and ensure timely resolution.
  • Hold staff and independent adjusters accountable for delivering exceptional customer service to insureds, agents, and other stakeholders.
  • Conduct administrative functions, including performance reviews and time-off reporting.
  • Train internal and external adjusters on company best practices and processes.
  • Oversee first-party claim assignments and address coverage issues as needed.
  • Approve reserves exceeding adjuster authority and review denial/reservation of rights letters.
  • Lead catastrophe response management efforts.
  • Build strong relationships within the broker community to promote the brand.
  • Collaborate across departments, including Sales, Marketing, Underwriting, and Risk Management.


Requirements

To succeed in this role, you will need:
  • Bachelor's degree or equivalent experience.
  • 5+ years of leadership experience handling property insurance claims, preferably with High Net Worth customers.
  • Knowledge of construction, estimating, and systems such as Symbility.
  • Ability to manage preferred vendors to drive quality improvement.
  • Exceptional communication skills with the ability to adapt to various audiences.
  • Strong organizational skills, accountability, and a proactive approach to customer advocacy.
  • Natural curiosity and a drive for continuous improvement.


Compensation and Benefits

The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience. Genesis Resources offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous 401(k) matching program. We are committed to providing a work environment that values employee growth and development.

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