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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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Family Support Specialist
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Support Specialist III
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IT Support Specialist
4 weeks ago
Dubuque, Iowa, United States Hillcrest Family Services Full timeJob SummaryWe are seeking a skilled IT Help Desk Specialist to join our team at Hillcrest Family Services. The successful candidate will provide technical support to internal customers, ensuring that IT systems operate efficiently and effectively.Key ResponsibilitiesProvide troubleshooting for hardware and software issues, including desktops, laptops,...
IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Hillcrest Family Services. As an IT Help Desk Specialist, you will be responsible for providing technical support to internal customers (employees) and ensuring that IT systems operate efficiently and effectively.
Responsibilities:- Provide troubleshooting for hardware and software issues, including desktops, laptops, printers, mobile devices, and EHR systems.
- Resolve connectivity issues related to local area networks (LAN), Wi-Fi, and remote access (VPN).
- Guide users in IT systems and applications, with a focus on the specific tools used in a behavioral health setting.
- Support and maintain EHR systems, ensuring data is entered, stored, and accessed correctly.
- Troubleshoot issues specific to clinical applications and EHR software used in behavioral health environments.
- Adhere to HIPAA regulations and other healthcare compliance standards.
- Maintain strict confidentiality of patient information, assisting in implementing or enhancing security protocols.
- Create and maintain documentation related to IT processes, troubleshooting steps, and system updates.
- Install and configure new software and hardware components.
- Coordinate with third-party vendors for maintenance or system upgrades.
- Create and manage detailed service tickets while prioritizing service tickets in the help desk system, ensuring timely resolutions of issues.
- Escalate complex problems to higher-level IT staff or external vendors as necessary.
- Participate in the on-call rotation of 2 weeks per month.
- High school diploma or equivalent required.
- Associate degree in IT, Computer Science, or a related field preferred.
- 1 – 2 years' experience in an IT support role, preferably in a healthcare or behavioral health environment.
- Competitive benefits package for full-time employees working 30+ hours a week.
- Health insurance (up to 79% employer paid).
- Dental insurance.
- Vision insurance.
- 401(k) with profit sharing and employer match.
- Paid time off.
- 10 paid holidays.
- Staff development and training.
- Public Service Loan Forgiveness (PSLF) eligibility for federal student loans.
- Employer paid CEU's through Relias.
- On-site primary care.
- PerkSpot- employee discount program.
- MeMD- virtual health provider for you and your family.
- Free talk therapy.
- $0 Telehealth/urgent care.
- Discounted psychiatry.
- Employee assistance program.
- Advancement opportunities.
