Operations Manager I

15 hours ago

Atlanta, Georgia, United States InComm Payments Full time
About InComm Payments

InComm Payments is a pioneer in the payment industry, founded over 30 years ago. We have grown to be a team of over 3,000 employees in 35 countries, with a network of over 525,000 points of retail distribution. We work with the most recognized and valued brands in the world, and are highly focused on our people and their growth.

About This Opportunity

The Operations Manager I is responsible for overseeing the day-to-day operations for the inComm Healthcare implementations and client support. This role involves managing team resources, client setup, troubleshooting, improving processes, and ensuring compliance of the platform. The ideal candidate will have experience evaluating, launching, and administering financial products.

Responsibilities
  • Setup new clients to our inComm healthcare platform, executing various processes to ensure a smooth onboarding experience.
  • Troubleshoot incidents and situations by researching and collaborating with other internal teams.
  • Utilize systems or platforms to setup and configure programs, including benefit wallets and cards.
  • Implement and monitor operational procedures to enhance productivity and efficiency.
  • Supervise the workflow of processes to ensure strict compliance and successful implementation.
  • Lead a team as a subject matter expert, driving tasks to completion and promoting a positive environment that encourages collaboration and innovation.
  • Identify opportunities for process improvement and analyze processes to document using flowchart and collaboration tools.
  • Prepare and present reports on operational performance, challenges, and achievements.
  • Use data and analytics to make informed decisions leading to problem solutions.
Qualifications
  • Minimum 3 years of experience in operational or implementation's role.
  • Minimum two years client-facing communication experience required.
  • BA or BS degree preferred.
  • Experience in prepaid, stored value, or gift card products preferred.
  • Strong listening skills and the ability to coalesce different descriptions into a holistic picture.
  • Ability to adapt communication style, content, and format for varying circumstances and audiences of all levels and functional areas.
  • Highly organized and productive, with strong prioritization abilities.
  • Ability to filter through the nonessential and focus on the root cause.
  • Ability to adapt to changing requirements and priorities.
  • Ability to manage multiple projects, tasks, and responsibilities simultaneously.
  • Strong sense of teamwork and cross-disciplinary collaboration.
  • Self-starter with ability to work independently.
  • Basic understanding of customer usage of Website, IVR, and Mobile applications.
  • Proficient with MS Office Suite (i.e., Word, Excel, Visio).
  • Experience with platforms like Azure, JIRA, or Salesforce is a plus.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, citizenship, veteran's status, age, disability status, genetics, or any other category protected by federal, state, or local law.

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