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Operations Manager I

2 months ago

Atlanta, Georgia, United States InComm Payments Full time
About This Opportunity

The Operations Manager I is a key role within InComm Payments, responsible for overseeing the day-to-day operations for the company's healthcare implementations and client support. This position involves managing team resources, client setup, troubleshooting, improving processes, and ensuring compliance of the platform.

Key Responsibilities
  • Oversee and execute various processes to setup new clients to the InComm healthcare platform.
  • Experience troubleshooting incidents and situations by researching and collaborating with other internal teams.
  • Adept at utilizing systems or platforms to setup and configure programs including benefit wallets and cards.
  • Experience Implementing and monitoring operational procedures to enhance productivity and efficiency.
  • Supervise the workflow of processes to ensure strict compliance and successful implementation.
  • Serve as a team leader and subject matter expert to drive tasks to completion.
  • Promote a positive environment that encourages collaboration, innovation, and accountability for setup delivery.
  • Identify opportunities for process improvement.
  • Ability to analyze processes and document using flowchart and collaboration tools.
  • Prepare and present reports on operational performance, challenges, and achievements.
  • Experience using data and analytics to make informed decisions leading to problem solutions.
  • Work cross-functionally to resolve issues and improve results.
Qualifications
  • Minimum 3 years of experience in operational or implementation's role.
  • Minimum two years client-facing communication experience required.
  • BA or BS degree preferred.
  • Experience in prepaid, stored value or gift card products preferred.
  • Strong listening skills and the ability to coalesce different descriptions into a holistic picture.
  • Ability to adapt communication style, content, and format for varying circumstances and audiences of all levels and functional areas.
  • Highly organized and productive, with strong prioritization abilities.
  • Ability to filter through the nonessential and focus on the root cause.
  • Ability to adapt to changing requirements and priorities.
  • Ability to manage multiple projects, tasks, and responsibilities simultaneously.
  • Strong sense of teamwork and cross-disciplinary collaboration.
  • Self-starter with ability to work independently.
  • Basic understanding of customer usage of Website, IVR and Mobile applications.
  • Proficient with MS Office Suite (i.e., Word, Excel, Visio).
  • Experience with platforms like Azure, JIRA or Salesforce is a plus.