Macintosh Enterprise Systems Engineer

1 week ago

Oak Park, Illinois, United States ITR Full time
Job Title: Macintosh Enterprise Systems Engineer

We are seeking a highly skilled Macintosh Enterprise Systems Engineer to join our team at ITR. As a key member of our IT organization, you will be responsible for managing and maintaining our Macintosh systems, ensuring they are secure, efficient, and meet the needs of our users.

Key Responsibilities:
  • Streamline processes for the lifecycle of computer systems, including acquisition, configuration, deployment, operations, maintenance, monitoring, support, and retirement.
  • Provide advanced troubleshooting and support for Macintosh systems, working with manufacturers, vendors, support staff, and users.
  • Develop and maintain internal operating procedures and end-user documentation.
  • Contribute to the management of cyber security risks and implement tools to support our mission.
  • Implement a centralized client management solution for macOS systems.
  • Create installation packages for automated deployment of software applications and updates for macOS systems.
  • Test new features, applications, patches, and other software before they are released to production.
  • Act as a subject matter expert for policy discussions and assist internal and external groups with macOS management-related projects.
  • Serve as a liaison between the macOS user community and the IT organization.
Requirements:
  • Advanced understanding of macOS internals, including application bundles, Profiles, preference domains, launchd, and more.
  • Expertise in centralized macOS management systems and deployment services.
  • Knowledge of Device Enrollment fundamentals and Apple Business Manager.
  • Strong shell scripting ability using macOS-specific tools.
  • Experience with installer package creation and package scripts.
  • Practical experience with Apple hardware and software.
  • Knowledge of macOS and application security.
  • Understanding of networking services such as DNS and DHCP.
  • Experience with task automation.
  • Strong written and oral communication skills in English.
  • U.S. Citizenship is required, and the ability to obtain Department of Energy security clearance is preferred.
  • The ability to work occasional extended and weekend hours to resolve urgent problems or meet critical milestones is required.
Desired Qualifications:
  • Jamf certifications (Certified Tech, Certified Admin, Certified Expert).
  • Experience with software update regression testing.
  • Experience with Microsoft directory services integration (Active Directory, macOS Device Compliance/Conditional Access, etc.).
  • Experience with application virtualization software and approaches.
  • Experience with programmatically interacting with web-based application programming interfaces such as the Jamf Pro and Classic APIs.
  • Database experience (MySQL, sqlite, Oracle), involving installation, configuration, management, and maintenance.
  • Web Server configuration experience (Apache and Tomcat).
  • Experience in basic Linux server setup and administration.
  • Experience with Adobe and Microsoft applications for Mac (Office, Acrobat, etc.).
  • Knowledge of basic incident, problem, and change management procedures.
  • Experience with configuration and management of remote storage resources, such as Dropbox, iCloud, or Amazon S3.
  • Experience with Python programming.
  • Application programming skills.
Behaviors and Traits:
  • Ability to demonstrate a scientific approach to evaluations, testing, troubleshooting, and solution design.
  • Understanding and practical experience in an operational IT organization, with experience in robust testing and change control procedures.
  • Willingness to evaluate processes and procedures and suggest constructive paths for improvement in business and technical processes.
  • Ability to work both independently and as a strong team contributor.
  • Strong customer relationship skills and willingness to lead customers through successful, challenging projects.
  • Willingness to follow up with end users and support staff concerning issues.
  • Ability to stay current with new technologies, hardware, and software and the latest security threats.
  • Strong commitment to ethical and professional values.
  • Maintains compliance with environmental, safety, health, and quality standards.
Experience:
  • Experience working in a science or technology environment is highly desired.
  • 10+ years supporting Mac systems.
  • Proven 5+ years managing Mac systems.

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