Client Support Specialist
2 weeks ago
Position Title: Customer Care Worker (CCW)/Driver
Organization: Volunteers of America-Greater New York (VOA-GNY)
Overview: VOA-GNY is dedicated to combating poverty and aims to eradicate homelessness in the metropolitan area. Our focus is on addressing the primary factors contributing to homelessness, including the lack of affordable housing, unmet health needs, and insufficient job opportunities. We emphasize strategies that promote racial equity, ensuring our clients can access quality housing, healthcare, and employment without facing barriers.
Mission: With over a century of service, VOA-GNY is committed to assisting families and individuals in crisis. We provide essential services through emergency shelters, transitional housing, and permanent supportive housing, impacting nearly 11,000 individuals annually. Our organization is recognized for its excellence in service delivery, catering to diverse populations including survivors of domestic violence, veterans, and individuals with behavioral health challenges.
COVID-19 Vaccination Requirement: Successful candidates must be vaccinated against COVID-19 unless an exemption has been approved.
Key Responsibilities:
- Actively engage clients in program services, fostering their participation and supporting their journey towards independent living.
- Ensure client rights are protected and promote a safe environment for both clients and staff.
- Transport clients to various appointments as needed, while maintaining adherence to program rules and routines.
- Manage daily operations including bed assignments, census data collection, and distribution of essential supplies.
- Provide excellent customer service in the issuance of meal cards, medication, and other necessities.
- Conduct regular rounds to ensure client safety and appropriate behavior within the facility.
- Respond to emergencies, providing crisis management and first aid as required.
- Document incidents and report any violations of client rights or program regulations to management.
- Drive agency vehicles responsibly to transport clients and staff as assigned.
Qualifications:
- Associate's degree with one year of relevant experience, or a high school diploma/GED with two years of experience in a similar role.
- Possession of a clean and valid driver's license, maintaining agency-authorized driver status.
Work Environment: The role involves working in both office and transitional housing settings, requiring interaction with clients in various environments.
Physical Demands: The position requires visual acuity, effective communication, and the ability to lift items up to 20 pounds.
Position Type: Full-time
At VOA-GNY, we are committed to making a meaningful impact in the lives of those we serve.
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