Customer Service Representative
7 days ago
We are a dynamic and innovative company providing retirement and reinsurance solutions. Our team is passionate about delivering exceptional client experiences.
Job OverviewThis role is a key part of our customer service team, responsible for managing client correspondence and ensuring timely resolution of service and claims needs.
Responsibilities:- Handle client inquiries via phone, email, chat, and text, communicating professionally and respectfully.
- Respond promptly to client requests, escalating issues when necessary.
- Process service requests, including contract withdrawals, surrenders, ownership changes, and beneficiary updates.
- Provide detailed information on company products and contract transactions.
- Strive to improve client relationships and retain contracts through exceptional service.
- Maintain in-depth knowledge of all products and customer support procedures.
- North Carolina Life License (with 90 days to obtain)
- 1-3 years relevant experience
- Excellent written and verbal communication skills
- Prioritizing tasks effectively and multitasking
- Intermediate PC skills, including Microsoft Office software
- Demonstrated reliability and dependability
We provide a competitive hourly rate, full-time employment, paid time off, tuition reimbursement, and a comprehensive benefits package.
Salary Range$45,000 - $55,000 per year, depending on location and experience.
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Customer Service Representative
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Durham, North Carolina, United States Zips Car Wash Full timeCompany OverviewZips Car Wash is a dynamic and customer-focused organization dedicated to providing exceptional service and a positive experience for our guests.
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