Customer Service Representative

2 days ago


Durham, North Carolina, United States CS Contract Solutions Full time
Job Overview
CS Contract Solutions is seeking a skilled Customer Service Representative to join our team as a Fiber and Copper Technician. This full-time position is based in North Carolina, offering a competitive salary and benefits package.

Compensation
The estimated annual salary for this role is between $104k-$208k, depending on experience and performance. As a production-based pay structure, your earnings will be directly tied to the quality of service you provide to our customers.

About the Role
We are looking for a motivated individual who can install, maintain, and repair Fiber and/or Copper systems for residential and commercial customers. Your primary function will be to ensure adequate performance of internet, phone, and television services. You will also be responsible for completing pre-install work orders, post-install service verification, and customer education to guarantee customer satisfaction.

Responsibilities
  • Installation, maintenance, and repairing of Fiber and/or Copper systems for residential and commercial customers.
  • Ensuring adequate performance of internet, phone, and if applicable, television services.
  • Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
  • Place aerial or buried Fiber and/or Copper drop wire and install interior/exterior wiring.
  • Observe all safety rules and OSHA regulations.
  • Able to work at heights by using/setting up various types of ladders.
  • Able to work in tight spaces.
  • Teamwork - Assist other technicians in the performance of their duties when requested.
  • Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.
  • Have an ability to adapt to new processes and new information frequently.
  • Use internal systems for work order notation and time keeping.
  • Maintain minimum acceptable metrics with Repeats, Productivity, NPS, and Completions.

Requirements and Qualifications
We are looking for someone with:
  • Fiber optic internet and home phone service experience with knowledge of Copper plant and premise wiring.
  • Must have own truck, van, or SUV with a ladder rack.
  • Able to lift up to 80lbs unassisted.
  • Android smartphone and Laptop (no Chromebook) are required.
  • Microsoft Excel
  • Must have personal protective equipment (PPE), including but not limited to steel toe boots, hard hat, reflective safety vest, fall resistor, and safety cones.
  • Effective communication skills and ability to multi-task.

Our Culture
We believe that our people are our greatest asset, and we strive to create a supportive environment that allows them to thrive. At CS Contract Solutions, we value honesty, integrity, courage, effort, energy, execution, and having a sharp axe. If you share these values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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