Customer Service Representative

4 days ago


Durham, North Carolina, United States First Citizens Bank Full time

We are seeking a highly skilled Customer Service Representative to join our team at First Citizens Bank. As a Financial Services Professional, you will be responsible for providing exceptional customer service and support in a fast-paced branch environment.

Key Responsibilities:

  • Engage customers in conversation to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services, including digital banking capabilities
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

This is a float position, requiring travel to cover multiple branches in the Durham area, Raleigh area, and Chapel Hill. Mileage will be reimbursed, and a valid driver's license is required due to frequent driving between offices.

In this role, you will have the opportunity to work with a diverse group of customers, building strong relationships and providing personalized support. If you possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply.

Estimated Salary Range: $45,000 - $60,000 per year, depending on experience and qualifications.

Requirements:

  • High School Diploma or equivalent and 6 months of customer service experience
  • Preferred Area of Experience: Sales
  • Must possess a valid driver's license

We offer a comprehensive benefits program, including customized offerings to support our associates' well-being and success. For more information, visit our benefits page.



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