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Technical Support Specialist

2 months ago

Hobbs New Mexico, United States Zia Park Casino Hotel Racetrack Full time

JOIN OUR TEAM AT ZIA PARK CASINO HOTEL RACETRACK

ABOUT US:
At Zia Park Casino Hotel Racetrack, we pride ourselves on creating an engaging and dynamic environment.

We are constantly on the lookout for individuals who are passionate about providing exceptional service and enjoy working in a lively atmosphere.

Our team is diverse and enthusiastic, dedicated to enhancing the experience of our guests.

We are committed to your professional development and offer the resources you need to grow your career.

Explore our comprehensive benefits, retirement plans, employee perks, and career advancement opportunities.

YOUR ROLE:
As a Technical Support Specialist, you will be responsible for a variety of tasks, including:

Developing user interface frameworks for our systems and networks.

Evaluating hardware and software specifications to assess business requirements. Collaborating with management to implement solutions based on your analyses.

Installing, repairing, and maintaining personal computing equipment and related systems.

Conducting root cause analyses, creating troubleshooting checklists, and developing procedures to prevent future issues.

Drafting standard operating procedures and user manuals, as well as contributing to technical documentation prior to publication.

Exhibiting creativity in problem-solving, application testing, and recommending solutions for complex IT challenges.

Managing user accounts, including activation, termination, and local system administration as necessary.

Installing and maintaining audio-visual systems, kiosks, and other embedded technologies as required.


Ensuring timely response to service tickets in accordance with established service level agreements (SLAs).


Diagnosing and resolving both simple and complex software/hardware issues, while identifying technological improvements to enhance business operations.

Overseeing the operation and programming of phone systems, including updates and system analysis.

Assisting with inventory management for all hardware and software, ensuring efficient organization to facilitate service delivery.

Providing superior customer service in alignment with departmental and company standards.

Facilitating remote access for vendors during support sessions for upgrades and troubleshooting.

Collaborating with vendors and management to identify application needs, system upgrades, and overall improvements. Managing profile requests for network and property systems; adjusting user access in accordance with policies.

Acting as a liaison with external vendors to enhance customer service and mitigate IT-related issues.

Ensuring compliance with all regulatory requirements within your area of responsibility and reporting any potential issues to management.

Performing all duties in a safe and responsible manner.

QUALIFICATIONS:
To succeed in this role, candidates must meet the following requirements:


Must be at least 21 years of age.

Associate's degree in computer technology or a related field, along with three years of relevant experience or training; or an equivalent combination of education and experience.

Proficient in a wide range of technologies to effectively address end-user technical needs, including computing devices, operating systems, network technologies, printers, and various software applications.

Experience with operating systems, software tools, and project management methodologies is essential.

High proficiency in Microsoft applications is required.

Familiarity with current Windows operating systems and networking fundamentals, including Microsoft Active Directory administration.


Experience in supporting Microsoft Office suites, troubleshooting hardware and software issues, and performing computer imaging and restoration is necessary.

Excellent verbal and written communication skills are essential.

Ability to perform basic mathematical operations and interpret data effectively.

Capable of presenting information clearly and responding to inquiries from various stakeholders.

Strong interpersonal skills to interact with guests, staff, and colleagues, resolving conflicts in a diplomatic manner.

JOIN US IN TRANSFORMING ENTERTAINMENT

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:


We are dedicated to fostering an inclusive environment for all team members, vendors, and the community.

We are committed to values such as diversity and sustainability, ensuring a positive impact on our team and the planet.