Senior Operations Manager, Marine Operations
6 days ago
We are seeking a highly skilled Senior Operations Manager to join our team at TopView Sightseeing. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our New York Water Tours experiences.
Key Responsibilities- Manage and supervise all aspects of product execution, ensuring flawless delivery and a world-class experience for our customers.
- Lead multiple vessels to ensure timely and successful events and experiences.
- Provide day-to-day leadership to personnel, including recruitment, training, scheduling, and performance monitoring.
- Conduct audits to assess talent and coach as needed, continually analyzing processes and systems to develop strategies for improving results.
- Communicate with marine teams to anticipate replacement needs for vessels and own concession inventory control and procurement processes.
- Work closely with the finance team to develop and manage operational budgets, monitor expenditures, and identify cost-saving opportunities.
- Partner with the Director of Marine Operations to streamline existing products and develop, refine, and ensure compliance with all SOPs.
- Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
- Manage coordination for events with external vendors and conduct client walk-throughs as needed.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
- Highly hands-on with strong problem-solving capabilities under pressure.
- Ability to make data-driven decisions and thrive in a fast-paced, dynamic environment.
- Exceptional team management abilities, with a history of building and motivating high-performing teams.
- Excellent communication and strong organizational skills; attention to detail.
- Work schedule is 50+ hours a week; must be available to work weekends and holidays.
- Bonus pay
- Paid time off
- Health insurance (medical, dental, vision)
- Pre-tax commuter benefit
Salary Range: $85,000-$95,000
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