Senior Operations Manager, Marine Operations

6 days ago


New York, New York, United States TopView Sightseeing Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to join our team at TopView Sightseeing. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our New York Water Tours experiences.

Key Responsibilities
  • Manage and supervise all aspects of product execution, ensuring flawless delivery and a world-class experience for our customers.
  • Lead multiple vessels to ensure timely and successful events and experiences.
  • Provide day-to-day leadership to personnel, including recruitment, training, scheduling, and performance monitoring.
  • Conduct audits to assess talent and coach as needed, continually analyzing processes and systems to develop strategies for improving results.
  • Communicate with marine teams to anticipate replacement needs for vessels and own concession inventory control and procurement processes.
  • Work closely with the finance team to develop and manage operational budgets, monitor expenditures, and identify cost-saving opportunities.
  • Partner with the Director of Marine Operations to streamline existing products and develop, refine, and ensure compliance with all SOPs.
  • Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
  • Manage coordination for events with external vendors and conduct client walk-throughs as needed.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
  • Highly hands-on with strong problem-solving capabilities under pressure.
  • Ability to make data-driven decisions and thrive in a fast-paced, dynamic environment.
  • Exceptional team management abilities, with a history of building and motivating high-performing teams.
  • Excellent communication and strong organizational skills; attention to detail.
  • Work schedule is 50+ hours a week; must be available to work weekends and holidays.
What We Offer
  • Bonus pay
  • Paid time off
  • Health insurance (medical, dental, vision)
  • Pre-tax commuter benefit

Salary Range: $85,000-$95,000



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