VP, Marine Operations

5 days ago


New York, New York, United States TopView Sightseeing Full time
About TopView Sightseeing

TopView Sightseeing is a leading provider of unique sightseeing experiences in New York City and beyond. With a strong focus on innovation and customer satisfaction, we are seeking a highly skilled and experienced Vice President of Marine Experiences to join our team.

Job Summary

We are looking for a dynamic and strategic leader to oversee all operational and hospitality aspects of our water tours. As VP of Marine Experiences, you will be responsible for delivering a world-class experience to our customers, managing our fleet of vessels, and driving revenue growth through new product development and partnerships.

Key Responsibilities
  • Lead the development and execution of our marine product strategy, including the launch of new tours and experiences.
  • Manage the operational budget for our water tours, including vessel maintenance, crew management, and inventory control.
  • Collaborate with cross-functional teams to identify and capitalize on new revenue opportunities, including partnerships with vendors and other businesses.
  • Develop and implement processes to improve customer satisfaction, including feedback collection and analysis.
  • Ensure compliance with all relevant regulations, including USCG, OSHA, and DOH protocols and guidelines.
Requirements
  • 15+ years of experience in operations or hospitality management, preferably in a dynamic and fast-paced environment.
  • Proven track record of delivering high-quality customer experiences and driving revenue growth.
  • Strong leadership skills, with experience managing teams of 100+.
  • Exceptional data analysis and presentation skills.
  • Ability to establish priorities, manage workload, and respond with a sense of urgency in a fast-paced environment.
What We Offer
  • Bonus pay
  • Paid time off
  • Health insurance (medical, dental, vision)
  • Pre-tax commuter benefit
  • Tour and entertainment discounts

Compensation: $175k-$195k + performance metrics based bonus



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