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Customer Service Liaison
2 months ago
We are seeking a highly skilled and organized Customer Service Representative to join our team at Staff My Agency. As a key member of our support staff, you will be responsible for providing exceptional customer service, handling a variety of office support duties, and working closely with our team to achieve our goals.
Key Responsibilities- Provide top-notch customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Assist with a range of office support tasks, including preparing reports, maintaining files, and requisitioning supplies.
- Work collaboratively with our team to achieve our objectives, including training less experienced staff members.
- Gather information from existing and potential clients, and provide them with information about our products and services.
- Pivot clients to new product lines to be developed by licensed team members.
- Develop and maintain knowledge of our products and services, as well as industry trends and best practices.
- Experience in a variety of office support positions.
- Demonstrated knowledge of secretarial and applicable office procedures.
- Demonstrated knowledge of operational procedures associated with terminals, personal computers, and other peripheral equipment.
- Demonstrated knowledge of grammar, punctuation, and syntax applicable to the preparation of keyed materials.
- Ability to communicate effectively with the public and fellow employees.
- Ability to apply discretion and appropriate security measures in handling confidential information.
- Ability to adjust to fluctuating workloads and priorities.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.