Front Desk Supervisor
4 weeks ago
We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Omni Hotels & Resorts. As a key member of our front desk team, you will be responsible for ensuring a seamless and exceptional guest experience.
Key Responsibilities:- Manage the front desk operations, including check-in and check-out procedures, guest issues, and room assignments.
- Train and mentor new associates to ensure they are equipped to provide excellent customer service.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations and effective communication.
- Monitor and maintain accurate records of guest interactions and feedback.
- Previous experience in a four-diamond or convention resort preferred.
- At least one year of experience in a front office position required.
- Excellent customer service skills and a passion for delivering exceptional guest experiences.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.
- Strong communication and interpersonal skills.
- A dynamic and exciting work environment.
- Comprehensive training and mentoring programs.
- A competitive salary and benefits package.
- The opportunity to work with a reputable and respected hospitality company.
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Front Desk Supervisor
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