Patient Financial Services Associate
1 week ago
Patient Accounts Coordinator – Full Time Remote
The Mindful Lemon, Inc. is seeking a committed and empathetic Patient Accounts Coordinator who is eager to develop within our expanding group practice.
As a comprehensive virtual provider of mental health and substance use services, we focus on enhancing the therapeutic relationship while improving access to care, reducing administrative tasks for clinicians, and prioritizing mindfulness, health, and wellness.
What sets The Mindful Lemon apart is our dedication to mindfulness, not only for our clients but also for our team. Although we operate in a virtual environment, fostering a culture of connection and support among our staff is essential.
Become a member of our innovative organization and contribute to transforming the delivery of virtual behavioral health services.
Key Responsibilities:
The Patient Accounts Coordinator will report to the Billing Supervisor and Operations Manager, managing all aspects of revenue cycle operations. Responsibilities include:
- Submitting claims electronically via TheraNest within one business day of service.
- Collecting patient payments promptly after service.
- Reconciling bank payments and electronic remittance advices (ERAs) within two business days of receipt.
- Managing EFTs and following up with payors on any discrepancies.
- Conducting weekly reviews of overdue patient invoices and insurance payments, escalating to collections as necessary.
- Addressing denied claims through edits and resubmissions, including insurance company follow-ups.
- Performing monthly eligibility verifications for existing clients and updating records accordingly.
- Monitoring utilization for EAP clients during billing.
- Informing patients of any changes to their financial responsibilities.
- Submitting claims to secondary insurance when applicable.
- Responding to inquiries regarding patient accounts.
- Reconciling patient accounts and conducting secondary benefits checks for new patients.
- Confirming benefits with insurers and making necessary adjustments based on claim outcomes.
- Completing additional duties as assigned.
Qualifications:
Minimum of one year of experience in Revenue Cycle Management.
At least one year of experience in Behavioral Health Billing.
Familiarity with TheraNest EHR is advantageous.
Spanish language proficiency is a plus.
Ability to work independently is essential.
Benefits:
Paid Time Off (PTO)
Employer-sponsored health insurance
401K plan with matching contributions
Employee Assistance Program
Dental and Vision coverage
Employer-sponsored life insurance
Fully remote work environment
Work Schedule:
40 hours per week, Monday to Friday, 9 AM to 5:30 PM PST
Compensation:
$20 per hour with potential for advancement.
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