Patient Financial Advocate

3 days ago


Del Mar California, United States Casa Palmera Full time
Job Summary

Casa Palmera is seeking a skilled Financial Counselor to join our team. As a Financial Counselor, you will play a critical role in ensuring the financial well-being of our patients and their families.

Key Responsibilities
  • Financial Analysis and Counseling: Utilize patient data and denial logs to identify opportunities for continued care and provide families with options for extending their stay.
  • Communication and Collaboration: Serve as a liaison between our admissions and business office teams, working closely with our Utilization Review (UR) team to ensure seamless communication and coordination.
  • Financial Documentation and Tracking: Prepare and process paperwork for new admits, track recurring payments, and calendar follow-up payments for co-insurance, renewed authorized days, sessions, and patient responsibility.
  • Financial Recovery and Resolution: Track down declined credit cards for current and discharged patients, review and explain patient responsibility and VOB with new admits, and provide financial inquiry support.
  • Financial Data Management: Scan financial paperwork to KIPU/HER, provide necessary documentation to 4Front Rx Pharmacy, and ensure the billing department is informed of outstanding balances and updates.
  • Communication and Reporting: Communicate with department and DBH billing department on potential or ongoing billing issues and provide regular updates as needed.
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual with a passion for financial services, we encourage you to apply.



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