Account Relationship Manager
5 days ago
Job Title: Credit Union Representative
Estimated Salary: $52,000 - $65,000 per year
Join our dynamic team at Abbott Laboratories Employees Credit Union as a Credit Union Representative. In this role, you will be responsible for providing top-notch customer service to our members while maintaining the accuracy and efficiency of all credit and debit transactions.
Main Duties:
- Engage with credit union members to ensure accurate and timely execution of all credit and debit transactions according to established policies and procedures
- Maintain high-quality relationships with members, addressing their needs and resolving any issues that may arise in a professional and courteous manner
- Utilize the credit union data processing system to process member transactions, such as deposits, withdrawals, cash advances, and more
- Manage member account information and transfer it to the relevant department for processing
- Clearly communicate with members about their accounts, offering solutions to any problems they may encounter
- Maximize revenue and enhance member satisfaction by upselling and cross-selling credit union products and services
- Produce and issue Instant-issue debit cards upon member request
- Support members in creating sub-accounts
- Perform daily terminal opening and closing procedures, balancing reports, and submitting daily work to the supervisor
Secondary Responsibilities:
- Schedule cash orders for the Service Center on a regular basis
- Collaborate in overnight tasks and verify documentation
- Rotate weekend shifts in the Gurnee Service Center
- Carry out Receptionist duties at the Gurnee Service Center as needed
- Act as ITM MSR when necessary
Required Qualifications:
- Degree: High School Diploma or equivalent (GED)
- Experience: At least 1 year of experience in cash handling and customer service
- PREFERRED EXPERIENCE: 2 years of cash handling and customer service experience
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