Housekeeping Operations Manager

19 hours ago


Gurnee, Illinois, United States Great Wolf Lodge Full time

Great Wolf Lodge is seeking a highly skilled Director of Housekeeping to oversee the entire housekeeping department. This role will involve directing all aspects of housekeeping services, including operations, planning, budgeting, staffing, and payroll. As a senior-level position, you will ensure guest and employee satisfaction while maintaining profitability within the housekeeping function.

The ideal candidate will have experience in supervising or managing large housekeeping departments, with a minimum of 3 years' experience in this field. They should be committed to comprehensive analysis, planning, and implementation of every work effort, and possess excellent management skills, including conflict resolution, coaching, development, and teamwork.

This role comes with a competitive salary of $85,000 per year, making it an attractive opportunity for professionals looking to advance their careers. In addition to a generous salary, Great Wolf Lodge offers a range of benefits, including medical, dental, and vision insurance, health savings accounts, and fiscal and budgetary management of housekeeping operations.

The Director of Housekeeping will be responsible for ensuring the cleanliness and organization of all public areas, as well as guest rooms. They will also oversee the safe management of the Lost and Found, verify proper record keeping, and ensure the safety of items.

Key responsibilities include:

  • Fiscal and budgetary management of housekeeping operations
  • Daily activities of the Housekeeping and Laundry department
  • Supervision of Laundry pack members
  • Monitoring and responding to guest comments
  • Developing and implementing schedules for the housekeeping operation
  • Recruiting, hiring, training, and evaluating team member performance

If you are a results-driven professional with excellent leadership skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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