Guest Services Ambassador
1 day ago
About the Role:
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at State Farm Stadium. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all events.
Key Responsibilities:
- Provide primary level of guest assistance throughout the venue, including main entrances and Club and Loft levels.
- Assist with ADA Wheelchair escorts throughout events.
- Provide knowledge of the stadium layout, seating sections, and emergency activity procedures.
- Distribute venue information, hand out fan guides, and provide ADA services and information to guests with disabilities.
- Other duties as assigned.
Requirements:
- Enthusiastic and friendly with a professional demeanor.
- Ability to serve/approach all individuals in a friendly and helpful manner.
- Must be comfortable working in large crowds.
- Ability to remain calm and composed when dealing with emotional guests.
- Ability to learn quickly, multi-task in a dynamic environment.
- High energy.
- Ability to maintain a resilient and positive attitude within a busy environment.
- Detailed-oriented.
- Strong Work Ethic.
- Ability to work independently and stay on task.
- Must be available nights, weekends, and some holidays.
What We Offer:
ASM Global is an Equal Opportunity/Affirmative Action employer, and we encourage Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about providing exceptional guest service, please submit your application today.
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