Guest Services Ambassador

1 day ago


Glendale, Arizona, United States ASM Global Full time
Job Title: Guest Services Representative

About the Role:

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at State Farm Stadium. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all events.

Key Responsibilities:

  • Provide primary level of guest assistance throughout the venue, including main entrances and Club and Loft levels.
  • Assist with ADA Wheelchair escorts throughout events.
  • Provide knowledge of the stadium layout, seating sections, and emergency activity procedures.
  • Distribute venue information, hand out fan guides, and provide ADA services and information to guests with disabilities.
  • Other duties as assigned.

Requirements:

  • Enthusiastic and friendly with a professional demeanor.
  • Ability to serve/approach all individuals in a friendly and helpful manner.
  • Must be comfortable working in large crowds.
  • Ability to remain calm and composed when dealing with emotional guests.
  • Ability to learn quickly, multi-task in a dynamic environment.
  • High energy.
  • Ability to maintain a resilient and positive attitude within a busy environment.
  • Detailed-oriented.
  • Strong Work Ethic.
  • Ability to work independently and stay on task.
  • Must be available nights, weekends, and some holidays.

What We Offer:

ASM Global is an Equal Opportunity/Affirmative Action employer, and we encourage Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional guest service, please submit your application today.



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