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Guest Services Ambassador

2 months ago

Glendale, Arizona, United States ASM Global Full time
{"title": "Guest Services Representative", "description": "About the Role

We are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at ASM Global. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities
  • Provide primary level of guest assistance throughout the venue, including main entrances and Club and Loft levels.
  • Assist with ADA Wheelchair escorts throughout events.
  • Provide knowledge of the stadium layout, seating sections, and emergency activity procedures.
  • Distribute venue information, hand out fan guides, and provide other essential services to guests.
Requirements
  • Enthusiastic and friendly with a professional demeanor.
  • Ability to serve/approach all individuals in a friendly and helpful manner.
  • Must be comfortable working in large crowds.
  • Ability to remain calm and composed when dealing with emotional guests.
  • Ability to learn quickly, multi-task in a dynamic environment.
What We Offer

As a Guest Services Representative at ASM Global, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en-US"}