Floor Supervisor

4 days ago

New York, New York, United States Playtech Full time
Job Title: Floor Supervisor - iGaming Operations

Company Description:

Playtech is a leading online gaming software supplier traded on the London Stock Exchange Main Market. Our approach is centered on continual development, and we offer cutting-edge, value-added solutions to the industry's leading gaming operators. Our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Job Summary:

We are seeking a highly skilled Floor Supervisor to join our iGaming operations team. The successful candidate will be responsible for overseeing the day-to-day operations of our live casino studio, ensuring that all games are run smoothly and efficiently. This is a challenging and rewarding role that requires strong leadership and communication skills.

Key Responsibilities:
  • Adhere to New Jersey Gaming Commission Regulations and PT Services NJ regulations and departmental policies and procedures.
  • Cooperate and provide direct assistance to Operations Manager in everyday tasks.
  • Organize and control studio operations during assigned shift.
  • Monitor and identify disruptions of the studio's technical problems and immediately solve issues in accordance company policies and procedures and gaming regulations.
  • Ensure the studio's operations compliance with policies and procedures and implementing new policies and procedures as directed.
  • Supervise and ensure that Game Presenters, Shufflers, and Players following company's police and procedure.
  • Excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules applied in those games.
  • Initiate, lead and oversee communication and conflicts resolutions within competence of held position and provide answers to licensees and their players, including handling complaints and claims, according to the company's procedures.
  • Act in a professional manner to maintain an orderly and positive work atmosphere in the facility.
  • Represent management of the company and their interests, considering confidentiality and diplomacy.
  • Initiate improvements of the operations and deliver general feedback from the operations stuff, the players, and the licensees.
  • To take screenshots and all necessary actions according to the company procedures, and to prepare mistake reports in case Game Presenter and / or Shuffler has made a mistake.
  • Correct mistakes made by Game Presenter and / or Shuffler according to company's procedures.
  • Provide reports to management in case of internal mistakes (not related with the licensees).
  • Report to the management of any significant or special incident that requires attention immediately.
  • Cooperate and consult with management to test the performance of programs and applications to provide proper functioning for new and existing online gaming successful operation.
  • Perform any additional duties as instructed by management.
Qualifications:
  • High school diploma or equivalent.
  • At least 1 year of management-related experience.
  • Basic computer skills - MS Office, electronic mail, etc.
  • Good cooperation skills and be able to deal with potential conflicts in diverse situations.
  • Maintain a professional and clear communication with employees.
  • Ability to teach and explain company's policies and procedures.
  • Be able to give constructive feedback and supervise teamwork.
  • Strong multitasking and decision-making skills.
  • High accuracy and strong attention to detail.
  • Be able to operate Office equipment (printers, copiers, phones, etc.).
  • Excellent verbal and written communication skills.
  • Must be able to obtain a NJ Casino Employee Registration license through the NJ DGE.
  • Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability.
Compensation & Benefits:
  • Pay Rate: $24/hourly + Monthly Performance Bonus.
  • Night Differential Pay from 11PM-7AM.
  • 10 Holiday Pay.
  • 5 PTO & 5 Paid Sick Time.
  • Health Insurance: Medical, Dental & Vision.
  • 401K - up to 4% match.

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