Floor Supervisor

4 weeks ago


New York, New York, United States Hard Rock Hotel and Casino Atlantic City Full time
Job Summary:

The Floor Supervisor - Table Games is responsible for providing exceptional service to internal and external guests while maintaining the integrity of the games. This role requires a strong understanding of table games math, procedures, and regulations.

Key Responsibilities:

Maintains game security and protects company assets.
Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
Manages guest disputes, issues, or concerns related to the department while maintaining a professional demeanor.
Manages staffing levels according to volume of business.
Enforces all games procedures and policies.
Prepares necessary shift and other reports.
Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.

Requirements:

Must be 21 years of age or older.
Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
High School diploma or equivalent.
Five years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred.
Knowledge of at least three core games is required, with Blackjack being one of them.
Knowledge of table games math, procedures, game protection, regulations, and training requirements.

Why Join Us:

Hard Rock Hotel and Casino Atlantic City is a dynamic and exciting place to work. As a Floor Supervisor - Table Games, you will have the opportunity to work in a fast-paced environment and make a real difference in the lives of our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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