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Operations Manager

2 months ago


Cleveland, Ohio, United States Domino's Pizza LLC Full time

Company Overview

Position Overview

We are seeking a dedicated and skilled Operations Manager with outstanding customer service abilities. Proficiency in utilizing point of sale systems, managing orders, and handling cash transactions is essential. The ideal candidate will possess strong leadership qualities and the capability to recruit, train, and inspire a team of exceptional staff members. This role encompasses oversight of all team members and operational activities, including scheduling, inventory management, and achieving food, labor, and service objectives. A thorough understanding and enforcement of all company policies and procedures is required.

Key Responsibilities:

  • Recruitment and staffing
  • Training and professional development
  • Administrative tasks
  • Food management and safety
  • Food preparation oversight
  • Adherence to scheduling
  • Upholding company image and standards
  • Ensuring exceptional customer service from all team members
  • Monitoring attendance and punctuality
  • Ensuring safety for staff and customers
  • Facilitating transportation logistics
  • Maintaining store cleanliness
  • Driving marketing and profitability initiatives
- Proficient in basic arithmetic operations (addition, subtraction, multiplication, division) with accuracy (calculator use permitted). - Capable of providing correct monetary change. - Strong verbal, written, and telephone communication skills for order processing. - Excellent hand-eye coordination for precise and rapid movements. - Ability to enter orders via computer keyboard or touch screen. - Inventory ordering skills. - Capacity to direct team activities. - Competence in performing repetitive tasks. - Ability to work independently and collaboratively. - Capability to work under pressure. - Commitment to meeting strict quality control standards. - Proficient in people management. - Skills in data analysis and compilation. - Ability to make informed judgments and decisions. - Flexibility to fill in various roles as needed (e.g., driver, customer service representative). - Completion of nightly, weekly, and periodic administrative paperwork as required.

Additional Information

All information will be maintained confidentially in accordance with EEO guidelines.