Fitness Studio Operations Manager
2 weeks ago
The Fitness Studio Operations Manager is tasked with the comprehensive oversight of the studio to ensure it operates smoothly and adheres to high customer service standards reflective of YogaSix principles. This role encompasses all facets of studio operations, including sales management and operational efficiency, alongside the direct supervision of Wellness Advisors and Instructors.
At our studio, we aim to connect with individuals, providing guidance and solutions to their fitness journeys. Our clients often arrive with specific needs and motivations, and we are dedicated to making a meaningful impact in their lives through genuine connections.
Key Responsibilities:
- Drive lead generation, membership sales, and client retention initiatives.
- Oversee and enhance all revenue streams, including memberships, retail sales, and instructor training programs.
- Manage the studio's financials, including budgeting and expenditure reporting.
- Develop and implement a marketing strategy tailored to the studio's needs, focusing on attracting and retaining clients.
- Engage in grassroots marketing efforts to increase foot traffic and client engagement.
- Collaborate with the Studio Owner and Director of Education to optimize class offerings.
- Recruit, train, and mentor all studio personnel, ensuring a cohesive team environment.
- Handle maintenance, inventory management, and cleanliness of the studio.
- Participate in meetings and training sessions to align with regional and company objectives.
- Manage social media presence to enhance community engagement.
Qualifications:
- A minimum of 2 years of experience in retail/service sales or fitness sales.
- Proven track record in team supervision and leadership.
- Strong ability to generate and follow up on sales leads.
- Fluency in English with excellent communication skills, both verbal and written.
- Exceptional customer service aptitude.
- Ability to thrive in a dynamic and diverse environment.
- Strong organizational skills with attention to detail.
- Proficient in computer use and studio management software.
Physical Requirements:
- Must be able to work flexible hours, including evenings and weekends, as needed.
- Ability to stand or sit for extended periods and perform physical tasks as required.
- Must possess good vision and hearing capabilities.
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