Customer Service Advocate

5 days ago


Holland, Michigan, United States Tommy Car Wash Systems Full time

At Tommy Car Wash Systems, we're seeking an experienced Customer Service Advocate to join our team. This role involves providing exceptional support to our franchise partners, resolving technical issues, and promoting a positive customer experience.

About the Role

We're looking for a skilled professional with 2+ years of experience in a mechanical or network environment. The ideal candidate will have excellent communication skills, be process-oriented, and possess strong problem-solving abilities. As a Customer Service Advocate, you'll work closely with our team to ensure timely resolution of technical issues and provide top-notch customer service.

In this role, you can expect:

  • To work in a fast-paced office environment, providing support to our franchise partners via phone, email, or chat
  • To troubleshoot technical issues, using established procedures and best practices
  • To collaborate with our team to resolve complex technical issues
  • To participate in training and development opportunities to enhance your skills and knowledge

Salary Estimate: $60,000 - $80,000 per year, depending on experience

Benefits

We offer a comprehensive benefits package, including competitive base pay, annual bonuses, full insurance coverage, and a 401k match. You'll also enjoy paid time off, holidays, and opportunities for continued education and career growth.



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