Technical Support Specialist
6 days ago
The Obran Cooperative is seeking an exceptionally skilled Technical Support Agent to provide exceptional service to our clients.
Estimated Salary: $45,000 - $55,000 per annum.
Key Responsibilities:
* Respond to incoming calls from industry partners and assist with resolving their queries and issues.
* Troubleshoot equipment problems and dispatch tickets for technician visits when necessary.
* Review invoices and payment history with industry partners.
* Proactively contact customers to address service-related matters.
Requirements:
* Excellent verbal communication skills
* Cheerful and helpful attitude
* Dependable and punctual engagement
* Data entry skills
Preferred Qualifications:
* Pleasant telephone manner; excellent written and verbal communication skills
* Strong PC skills, knowledge of MS Office Suite
* Experience working with iPad tablet software and/or printer hardware
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