Highly Skilled Technical Support Specialist

4 days ago


Honolulu, Hawaii, United States Canon Solutions America, Inc. Full time

Overview

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The ideal candidate for this role will possess excellent problem-solving skills, a willingness to learn, and the ability to thrive in a fast-paced environment. As a Sr Digital Service Specialist at Canon Solutions America, Inc., you will play a crucial role in providing seamless technical support to our customers.

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Responsibilities:

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  • Diagnose complex mechanical, software, network, and system failures using established procedures.

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  • Service and repair designated equipment to meet Canon's high standards and specifications.

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  • Report product failure trends and serviceability issues to management with accurate documentation.

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  • Meet and exceed customer demands by delivering efficient, responsive, and accurate maintenance services.

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  • Maintain all technical information, Field Service Reports, Expense Reports, and company property assigned.

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  • Control all technical information and company property assigned.

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  • Assist with escalated technical and customer service-related problems across various territories.

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  • Develop a comprehensive knowledge of multiple product lines, including troubleshooting, diagnostics, and preventive maintenance.

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  • Communicate effectively with supervisors and other departments regarding solution strategies.

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  • Interface with customer IT departments as needed.

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Qualifications:

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This is a customer-facing role that requires compliance with customer policies and protocols. We are seeking an individual with:

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  • Typically 2-4 years of related experience or equivalent education.

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  • A degree in electronics or electrical engineering from an accredited institution or equivalent experience.

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  • Direct experience working as a field technician.

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  • The capacity to meet or exceed minimum performance standards for technical quality and customer satisfaction.

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  • A valid driver's license and acceptable driving record.

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  • The ability to work effectively in a 24/7 environment, performing shift work and on-call rotations.

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  • Security clearances required by customers to access their premises.

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  • Ability to lift 50 pounds and be active more than 50% of the time.

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Benefits:

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We offer a competitive compensation package, including:

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  • Medical, dental, vision coverage.

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  • 401(k) Savings Plan and discretionary profit sharing.

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  • Educational assistance and recognition programs.

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  • Vacation time and additional benefits.

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Estimated Salary:

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$60,000 - $80,000 per year, based on experience and qualifications.

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About Canon Solutions America, Inc.:

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As a leading provider of enterprise, production, and large format printing solutions, we empower companies to succeed through innovative products and exceptional professional services. Our commitment to promoting innovation, sustainability, and efficiency drives our success.

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Workstyle Description:

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This full-time position requires regular presence at your assigned office(s)/worksite(s)/territory.

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Posting Tags:

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