Medical Office Receptionist Prior Authorizations Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Medical Office Receptionist Prior Authorizations Coordinator to join our team at Northern Arizona Healthcare. As a key member of our front office staff, you will be responsible for ensuring seamless patient flow and efficient office operations.
Key Responsibilities- Administrative Support
- Provide exceptional customer service to patients and staff, responding promptly and professionally to inquiries and concerns.
- Manage and maintain accurate and up-to-date patient records, including demographic information and insurance details.
- Process and reconcile patient payments, including co-pays, deductibles, and co-insurance.
- Perform end-of-day reconciliations and correct billing errors using our electronic health record system.
- Patient Experience
- Anticipate and respond to patient needs, actively listening to concerns and providing solutions in a timely and courteous manner.
- Prevent and resolve conflicts with patients, using effective communication and problem-solving skills.
- Finance and Insurance Authorization
- Verify patient insurance eligibility and update demographic information as needed.
- Process prior authorizations for department visits, tests, labs, and procedures, ensuring timely and accurate communication with providers and payers.
- Communication and Teamwork
- Prepare and distribute departmental communications to internal staff, maintaining accurate and up-to-date distribution lists.
- Develop and maintain strong relationships with patients, providers, and staff, promoting a positive and supportive work environment.
- Education
- High School Diploma or equivalent required; Associate's degree preferred.
- Certifications and Licensures
- Fingerprint Clearance Card required upon hire; must be obtained within 90 days of hire date.
- Experience
- Minimum two years of experience in a medical or comparable field preferred.
- Minimum two years of customer service experience preferred.
- Previous experience with electronic health record systems, such as Dimensions, Lawson, and Halogen, preferred.
Northern Arizona Healthcare offers a competitive salary and benefits package, including free health insurance for employees, opportunities for professional growth, and a comprehensive wellness program.
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