Administrative Assistant
1 month ago
We are seeking a highly organized and detail-oriented Administrative Assistant - Scheduler to join our team at South Middlesex Opportu. The successful candidate will provide administrative and client support for our Behavioral Healthcare outpatient clinic in Framingham.
Key Responsibilities:
- Coordinate client scheduling for upcoming appointments with counselors or medication providers.
- Act as a liaison to help clients connect with parties responsible for resolving billing and access to care issues.
- Greet and check-in clients, and perform front desk administrative duties as needed.
- Use the Vital platform to send appointment reminders and the CareLogic electronic health record to view clinician availability and schedule appointments.
- Assist clinical staff with administrative tasks and provide backup support to the Office Manager when needed.
- Participate in engagement team meetings and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.
Requirements:
- Prior experience in a medical reception or administrative capacity is preferred.
- Friendly demeanor, solid organizational skills, and strong customer service skills are essential.
- Computer skills, including working knowledge of Word and Excel, are required.
- Strong understanding of client billing and clinic EHR systems is necessary.
- Trilingual proficiency (English, Spanish, and Portuguese) is preferred.
Working Environment:
The successful candidate will work in a fast-paced clinic environment, with direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
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