Administrative Assistant

1 month ago


Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant - Scheduler to join our team at South Middlesex Opportu. The successful candidate will provide administrative and client support for our Behavioral Healthcare outpatient clinic in Framingham.

Key Responsibilities:

  • Coordinate client scheduling for upcoming appointments with counselors or medication providers.
  • Act as a liaison to help clients connect with parties responsible for resolving billing and access to care issues.
  • Greet and check-in clients, and perform front desk administrative duties as needed.
  • Use the Vital platform to send appointment reminders and the CareLogic electronic health record to view clinician availability and schedule appointments.
  • Assist clinical staff with administrative tasks and provide backup support to the Office Manager when needed.
  • Participate in engagement team meetings and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.

Requirements:

  • Prior experience in a medical reception or administrative capacity is preferred.
  • Friendly demeanor, solid organizational skills, and strong customer service skills are essential.
  • Computer skills, including working knowledge of Word and Excel, are required.
  • Strong understanding of client billing and clinic EHR systems is necessary.
  • Trilingual proficiency (English, Spanish, and Portuguese) is preferred.

Working Environment:

The successful candidate will work in a fast-paced clinic environment, with direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.



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