Associate - Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States FTI Buyer, LLC Full time
Job Overview

We are seeking a highly motivated and customer-focused Associate to join our team at FTI Buyer, LLC. As an Associate, you will play a critical role in providing exceptional customer service and supporting the auction process.

Key Responsibilities
  • Welcome and assist customers with auction pick-up, answering questions and providing information as needed
  • Prepare for auction pick-up by downstacking pallets and organizing items for efficient retrieval
  • Offer friendly assistance to customers searching for their items, ensuring a positive experience
  • Process customer checkout procedures accurately and efficiently
  • Maintain a clean, organized, and safe work environment, adhering to company standards
  • Lot product: photograph, grade, and confirm accurate descriptions of auction items
  • Stay informed and adhere to company policies and procedures
Requirements
  • Friendly and helpful demeanor, with a willingness to engage with customers
  • Excellent communication skills, with the ability to multitask and prioritize tasks effectively
  • Detail-oriented, with a strong work ethic and ability to adapt to changing situations
  • Ability to work well in a team environment, with a focus on providing exceptional customer service
  • Technological literacy, with experience using an IOS device (iPad) a plus, but not required
  • Ability to work in a warehouse environment, withstanding non-temperature-controlled conditions, lifting items/boxes overhead, and standing for extended periods
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including health, dental, vision, life, and disability insurance, Paid Time Off, and a 401(k) plan with company match.



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