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Bilingual Customer Service Representative

2 months ago

Warminster Pennsylvania, United States Vertical Screen Inc. Full time

About Us:

At Vertical Screen Inc., we are a leading provider of background screening services to organizations worldwide. Our innovative technology and diverse team of professionals enable us to deliver accurate and timely results to our clients.

Job Description:

We are seeking a service-oriented representative to provide assistance to callers via phone support and research. As an Occupational Health Services Representative, you will be an important part of our background screening process.

Responsibilities:

  • Handle a high volume of inbound or outbound calls
  • Evaluate documentation and information needed
  • Process and follow up on invoices and faxes
  • Perform administrative duties such as filing, scanning, and mailing different types of documents
  • Maintain and document detailed notes in our system regarding correspondence with applicants

Requirements:

  • Must be bilingual in Spanish
  • Must be able to work in a fast-paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office

Education:

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits:

We offer a comprehensive suite of benefits, an environmentally friendly workplace, and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental, and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • On-site Employee Gardens - plants & flowers provided
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs