Professional Services Engineer

3 days ago

Minneapolis, Minnesota, United States Konica Minolta Business Solutions Full time
Job Title: Professional Services Engineer

Job Summary:

We are seeking a highly skilled Professional Services Engineer to join our team at Konica Minolta Business Solutions. As a key member of our IT services team, you will be responsible for deploying technology solutions for clients and ensuring the growth of sales through effective delivery of professional services.

Key Responsibilities:

  • Deliver high-quality professional services with a focus on client satisfaction, quality, and technical excellence.
  • Perform end-user project support primarily relating to desktop and mobile communications, network, server, security, and storage.
  • Develop subject matter expertise in focused areas as needs dictate.
  • Professionally document all work performed and submit accurate timecards on a daily basis.
  • Assist other team members in maintaining accurate and up-to-date documentation of clients' network environments and supporting materials.
  • Project deployment: assigned as lead to run technology projects, implement client projects for cloud, security, network optimization, and overall performance of our customers' infrastructure.
  • Work with assigned project leads and project managers to ensure the successful deployment of IT projects for our clients.
  • Identify new revenue opportunities primarily via projects.
  • Respond to communications from team members within established timelines.
  • Escalate issues that prevent the PSE from performing the above job functions.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 3-5 years of experience in network administration.
  • 2-4 years of desktop administration.
  • 3-5 years of operating systems experience (Windows, Mac, Unix, and/or Linux).
  • 3-5 years of Exchange experience.
  • At least one of the following industry certifications is preferred: MCTS/MCP Server 2008 or above, MCTS/MCP Exchange 2007 or above, CompTIA Server+.
  • Intermediate understanding/support experience with firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred).
  • Intermediate understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
  • Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
  • Advanced knowledge of Microsoft Office applications.
  • Advanced understanding of and experience with backup processes, software, and hardware.
  • Additional technical competencies per discipline.
  • Ability to communicate with users over the phone and provide remote support using various remote support tools.
  • Must be a detail-oriented self-starter who can function autonomously with minimal supervision.
  • Strong team player.
  • Excellent verbal and written communication skills, able to explain technical issues in clear and understandable language.
  • Strong customer service orientation.
  • Demonstrated dedication to consistent quality.

About Us:

Konica Minolta Business Solutions is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients. Our team is dedicated to providing exceptional customer service and support.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.

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