Customer Service Engineer

2 days ago


Minneapolis, Minnesota, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.

Job Summary

The Customer Service Engineer will be responsible for troubleshooting and resolving technical issues related to computer systems, networks, and software applications. You will work closely with our customers to understand their needs, provide solutions, and ensure their satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software applications
  • Collaborate with customers to understand their technical needs and provide solutions
  • Document and track customer interactions and technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems, networks, and software applications
Benefits

IT Concepts offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including training and certification programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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