Current jobs related to Vice President of Service Operations - Birmingham, Alabama - The Ladders

  • Regional Vice President

    4 weeks ago

    Birmingham, Alabama, United States Protective Life Insurance Company Full time

    Regional Vice President OpportunityProtective Life Insurance Company is seeking an experienced annuity wholesaler to join our Distribution Group as a Regional Vice President. This role will cover the independent and bank channels with a focus on the Southern California territory.Key Responsibilities:Develop and maintain a high level of annuity production...

  • Regional Vice President of Annuity Sales

    2 weeks ago

    Birmingham, Alabama, United States Protective Life Insurance Company Full time

    Protective Life Insurance Company: Regional Vice President of Annuity SalesWe are seeking an experienced annuity wholesaler to join our Distribution Group as a Regional Vice President to cover the independent and bank channels with the territory consisting of Southern California.Key Responsibilities:Develop and maintain a high level of annuity production...

  • Senior Vice President, Partnerships

    2 weeks ago

    Birmingham, Alabama, United States Zenith Full time

    Job Title: Senior Vice President, PartnershipsWe are seeking a highly motivated and experienced Senior Vice President, Partnerships to join our team at Zenith. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to drive business growth and deliver exceptional results for our clients.Key...

  • Senior Vice President, Brand Experience Leader

    3 weeks ago

    Birmingham, Alabama, United States Publicis Collective Full time

    Job Title: Senior Vice President, Brand ExperiencePublicis Collective is seeking a highly experienced Senior Vice President, Brand Experience to lead our media planning efforts and drive business growth for our key client accounts.Key Responsibilities:Develop and implement strategic media initiatives to define the future direction of client business.Build...

  • Hospice Area Vice President of Sales Leadership

    2 weeks ago

    Birmingham, Alabama, United States Aveanna Healthcare Full time

    Job Title: Hospice Area Vice President of SalesJob Summary:Aveanna Healthcare is seeking a highly experienced and results-driven Hospice Area Vice President of Sales to lead our hospice sales organization. The successful candidate will be responsible for directing the activities and strategy of the hospice field sales team to achieve established goals and...

  • Vice President of Asset Management

    4 weeks ago

    Birmingham, Alabama, United States Capstone Development Partners Full time

    Job Title: Vice President of Asset ManagementCapstone Development Partners is a leading national student housing developer that operates under the core value of "doing the right thing." We foster a collaborative approach with our clients, employees, and partners, and we believe that our people are our most valuable asset. Our inclusive, family-oriented...

  • Regional Vice President of Annuity Sales

    2 weeks ago

    Birmingham, Alabama, United States Protective Life Insurance Company Full time

    Protective Life Insurance CompanyWe are seeking an experienced annuity wholesaler to join our Distribution Group as a Regional Vice President to cover the independent and bank channels with the territory consisting of Southern California.Key Responsibilities:Develop and maintain a high level of annuity production through the execution of a detailed business...

  • Director of Operations and Training

    2 weeks ago

    Birmingham, Alabama, United States The University of Alabama at Birmingham Medicine Full time

    Job OpportunityThe University of Alabama at Birmingham Medicine is seeking a highly motivated and collaborative individual to assume the position of Director of the Alabama Math, Science, and Community Outreach programs.Key Responsibilities:Develop and implement strategies for community outreach and developmentCollaborate with cross-functional teams to...

  • Accounting Supervisor

    1 month ago

    Birmingham, Alabama, United States SCA Health Full time

    Accounting SupervisorAt SCA Health, we are seeking an experienced Accounting Supervisor to join our team. As a key member of our finance department, you will be responsible for directing and supervising all activities and personnel in the Accounting, Medical Records, and Central Supply/Purchasing departments.ResponsibilitiesManage and supervise accounting...

  • Alabama Market President

    2 weeks ago

    Birmingham, Alabama, United States Citizens Trust Bank Full time

    Job SummaryCitizens Trust Bank is seeking a seasoned Market President to lead our Alabama operations. As a key member of our senior leadership team, you will be responsible for driving business growth, developing strategic plans, and managing a team of professionals to achieve our goals.Key ResponsibilitiesLead and manage a team of professionals to achieve...

  • Attorney

    3 weeks ago

    Birmingham, Alabama, United States BL Harbert int Full time

    Job Title: AttorneyB.L. Harbert International is seeking a highly skilled Attorney to join our International Group in Birmingham, Alabama. As a key member of our team, you will report directly to the Vice President of Legal Affairs and be responsible for providing expert legal counsel and advice to our executives.Key Responsibilities:Offer strategic legal...

  • Accounting Supervisor

    7 days ago

    Birmingham, Alabama, United States SCA Health Full time

    Job SummaryAs a key member of the SCA Health team, the Accounting Supervisor plays a vital role in ensuring the financial health and stability of our organization. This position is responsible for directing and supervising all activities and personnel in the Accounting, Medical Records, and Central Supply/Purchasing departments. The Accounting Supervisor...

  • Plant Operations Manager

    2 weeks ago

    Birmingham, Alabama, United States Royal Oak Full time

    Company Overview:Royal Oak Enterprises, LLC is a leading manufacturer and marketer of branded and private label charcoal, manufactured fire logs, fire building products, matches, and toothpicks. The company also produces railroad cross ties, strengthening its relationships with suppliers in the charcoal business.The company offers a full range of grilling...

  • Regional Manager

    4 weeks ago

    Birmingham, Alabama, United States STONERIVER PROPERTY MANAGEMENT, LLC Full time

    Job Title: Regional ManagerStoneRiver Property Management, LLC is seeking a highly skilled and experienced Regional Manager to join our team. As a Regional Manager, you will be responsible for providing strategic leadership and overseeing all administrative, compliance, management, and fiscal operations within your assigned portfolio of properties.Key...

  • Software Development Manager

    3 weeks ago

    Birmingham, Alabama, United States Deploy Alloy Full time

    About the JobThe Applications Development Manager will report to the Vice President of Information Technology and work closely with the Vice President of Ecommerce to extend branding efforts and introduce new product offerings through the existing platform.This role is responsible for ensuring deadlines are met, designing and implementing goals for software...

  • Business Unit Financial Leader

    7 days ago

    Birmingham, Alabama, United States Dayco Incorporated Full time

    Job SummaryThe North America Business Unit Controller will be located in the Dayco Global Headquarters office in Birmingham, MI. As a key business partner to the Vice President and General Manager of North America Aftermarket, the North America Business Unit Controller will provide financial leadership and will be responsible for managing and overseeing all...

  • Training and Development Coordinator

    4 weeks ago

    Birmingham, Alabama, United States United Way of Central Alabama Full time

    Job SummaryThe Training & Recruiting Coordinator plays a vital role in managing the recruitment and training processes at United Way of Central Alabama. This includes creating and posting job descriptions, candidate screening, participating in interviews, and facilitating onboarding. Additionally, this role will conduct needs assessments for additional...

  • Regional Operations Manager

    2 weeks ago

    Birmingham, Alabama, United States Kavaliro Full time

    Job SummaryWe are seeking a highly experienced and dynamic professional to lead our onsite team in Birmingham, AL.Key Responsibilities:Reporting to the President, this individual will be responsible for overall performance, guidance, and development of the team.Providing strategic leadership and direction to ensure the success of the business...

  • Regional Business Development Director

    2 weeks ago

    Birmingham, Alabama, United States Protective Life Insurance Company Full time

    Protective Life Insurance Company is seeking an experienced annuity wholesaler to lead our Distribution Group as a Regional Vice President. The ideal candidate will have a proven track record of developing sales results in assigned territories and experience in all channels of annuity distribution. Key responsibilities include developing and maintaining a...

  • Ford Asset Instructor

    2 weeks ago

    Birmingham, Alabama, United States InsideHigherEd Full time

    Job SummaryThe Ford Asset Instructor is a critical role in developing and delivering high-quality curriculum to students in a classroom/lab environment. As a subject matter expert, you will be responsible for creating and implementing curriculum that meets the needs of students and industry partners.Key ResponsibilitiesDevelop and deliver curriculum that...

Vice President of Service Operations

2 months ago

Birmingham, Alabama, United States The Ladders Full time
OBJECTIVE

The Ladders is a premier provider of high-volume intelligent document processing solutions, serving a diverse range of industries including healthcare, finance, insurance, business process outsourcing, and government sectors.

Our offerings include the fastest document scanners, cutting-edge software, and expert professional services.

All our clients engage in service agreements with The Ladders, as our solutions are integral to their critical operations.

Service and Professional Services represent a significant portion of our revenue, contributing to our overall profitability.

POSITION SUMMARY

The Vice President of Service Operations will merge strategic insight with a robust focus on execution, dedicated to formulating and applying best practices while continuously pursuing operational efficiencies.

KEY RESPONSIBILITIES
  • Oversee the Service budget with full P&L accountability.
  • Drive strategic planning for Service, ensuring cross-functional collaboration and performance management to meet organizational objectives.
  • Challenge existing processes and actively seek improvements in Service efficiency that positively influence financial outcomes. Serve as the primary advocate for ongoing enhancement initiatives.
  • Manage contract administration processes effectively.
  • Oversee call center operations and customer support services.
  • Lead the Field Service Group, including Managers and Technicians.
  • Direct the implementation of the Service Management System.
  • Establish processes for the seamless onboarding of new clients, including the creation of relevant Service Level Agreements (SLAs).
  • Ensure adherence to SLAs with key clients.
  • Conduct quarterly business reviews with major customers.
  • Collaborate closely with the Chief Revenue Officer and the leadership team to maximize service account potential.
  • Mentor and develop team members, ensuring they possess the skills necessary for success in their roles. Set clear goals and performance expectations, while fostering career development and succession planning.
  • Address performance challenges collaboratively, developing improvement plans as needed.
  • Act as the service champion within the organization, articulating a clear vision for the service department's direction.
  • Identify, track, and communicate key performance metrics related to service delivery. Report findings to stakeholders, including management and the board, focusing on SLA compliance, profitability, and efficiency gains.
  • Partner with the VP of Operations and procurement teams to enhance efficiencies and achieve cost savings on parts and consumables.
QUALIFICATIONS AND SKILLS
  • Bachelor's degree or equivalent professional experience.
  • A minimum of 10 years in service leadership within a capital equipment environment.
  • Strong financial acumen with experience in managing P&L and financial performance.
  • Experience with Service System tools (e.g., Zuper, Hubspot, or similar).
  • Proven track record in managing large customer relationships.
  • Experience in leading sizable teams.
  • Excellent communication skills, both written and verbal, with the ability to resolve conflicts effectively.
  • Demonstrated success in cultivating customer relationships.
  • Proven ability to build internal relationships and work collaboratively across functions.
ADDITIONAL INFORMATION

The Ladders is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.