Associate Manager, Onsite Operations
5 days ago
We are seeking a highly skilled and experienced Associate Manager, Onsite Operations to join our team at Stryker Corporation. This role will be responsible for executing and managing activities within a region to meet growth, operational profitability, and quality objectives.
Key Responsibilities- Manage and execute initiatives supporting operational growth, employee development, and overall performance delivery of Stryker OnSite Services within a region.
- Oversee and lead interactions with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Managements, and Hospital Administration, as well as Stryker employees and partners.
- Develop and submit required reports and updates to OnSite Regional Supervisors and business leaders specific to regional performance/activity.
- Responsible for execution against regional financial objectives, growth, costs, and overall P&L.
- Serve as a liaison with Sales to highlight and promote ProCare product offerings.
- Ensure all OnSite commitments are met within their region on a daily basis.
- Ensure all OnSite Specialists in their region are properly trained.
- Responsible for the quality of service provided to customers throughout region.
- Adhere to all Stryker policies and procedures.
- Responsible for the development and engagement of Regional Supervisors and Regional OnSite Specialists, with additional oversight of Team Leads and OnSite Specialists in the region.
- Responsible for regional strategy development and takes ownership for execution of objectives.
- Bachelor's degree required.
- 6+ years of work experience required.
- OnSite Operations background or operating room, surgical procedure and techniques preferred.
- Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
- Excellent time management skills with ability to use independent judgment and critical thinking effectively.
- Must be able to observe and correct minute inconsistencies.
- Must be able to explain and generate detailed guidelines and procedures.
- Demonstrates professional work ethic and attitude at all times.
- Must be able to effectively use computer programs.
- Must be able to generate and explain detailed forecasts, guidelines and procedures.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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