Hospitality Service Ambassador

4 days ago


Concord, North Carolina, United States Hooters Full time
Hospitality Service Support Job Description

At Hooters, we're committed to delivering exceptional experiences for our guests. As a Hospitality Service Support team member, you'll play a vital role in ensuring our customers receive top-notch service, from greeting them warmly to ensuring their needs are met throughout their visit.

Key Responsibilities:
  • Guest Happiness: Ensure food and beverage quality, order accuracy, speed of service, and friendly customer service.
  • Financial Management: Handle cash transactions responsibly.
  • Brand Operating Standards: Maintain a welcoming, personal, and courteous atmosphere, ensuring proper sanitation and food handling.
  • Other: Develop menu knowledge, rotate seating, stay aware of events and specials, and maintain a sense of urgency.
Qualifications:
  • Must be 17/18 years of age or older.
  • Excellent customer service skills.
  • Basic mathematical computation skills.
  • Ability to promote brand integrity and maintain professionalism at all times.
  • Effective communication and teamwork skills.
  • Ability to multitask in a fast-paced environment and adapt to change.
  • Menu knowledge and knowledge of sanitation and MSDS.

Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.


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