Guest Service Ambassador
4 days ago
At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in delivering exceptional customer experiences and making every celebration sweeter.
Key Responsibilities:- Guest Engagement: Greet guests with genuine warmth and enthusiasm, determining their interests and needs to create a superior experience.
- Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Sales and Service: Process guest orders efficiently and accurately, suggesting additional merchandise to complete a unique celebration.
- Store Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Team Collaboration: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Adherence to Policies: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
- Servant's Heart: Demonstrate a willingness to support the team or guest, being reliable, trustworthy, and responsive.
- Spirit of a Champion: Show pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and ownership of responsibilities.
- Genuine Connections: Project warmth, enthusiasm, and optimism, building positive, productive relationships with all team members.
- Age: Must be 16 years of age or older.
- Experience: Previous guest service experience at a bakery, restaurant, or retail store is a plus.
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Compensation: $9.00 - $13.00 per hour
Join our growing family and be part of a team that's passionate about making every celebration sweeter. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family.
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