Hospitality Host/Hostess

2 weeks ago


Concord, North Carolina, United States Jackmont Hospitality Full time
Job Summary

We are seeking a highly skilled and friendly Host/Hostess to join our team at Jackmont Hospitality. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities
  • Guest Greeting and Seating: Welcome guests upon arrival, seat them in the bar or dining area, and ensure a smooth handoff to the service staff.
  • Phone and Communication: Promptly answer incoming calls to the restaurant and provide excellent service.
  • Flow Management: Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if necessary.
  • Entertainment and Engagement: Entertain guests with fun, food, and beverage offerings.
  • Special Requests: Tend to special guest needs and requests in a timely and professional manner.
  • Brand Standards: Adhere to all relevant brand standards for service, food, beverage, and experience.
Requirements
  • Personality and Skills: Friendly and outgoing by nature, with excellent communication and interpersonal skills.
  • Menu Knowledge: Ability to read and understand menus.
  • Guest Interaction: Ability to articulate clear greetings and farewells to guests, as well as understand requests for assistance.
  • Communication: Ability to clearly communicate guest needs to wait staff, bussers, managers, and other team members.
  • Auditory Skills: Ability to hear well in a loud environment to answer phone calls and respond to guest requests.

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