Guest Service Supervisor

2 weeks ago

Fort Lauderdale, Florida, United States North Beach Village Resort Full time

Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at North Beach Village Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing guest reservations, and overseeing the daily operations of our hotel.

Key Responsibilities

  • Manage guest reservations, including same-day and future reservations, cancellations, and room assignments.
  • Assist in interviewing, training, and supervising new hotel staff.
  • Coordinate room status updates with the housekeeping department and notify housekeeping of check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Use persuasive selling techniques to sell rooms and promote other services of the hotel.
  • Know daily activities and meetings taking place in the hotel and report any unusual occurrences or requests to the manager or assistant manager.
  • Manage and resolve all guest complaints in a professional and courteous manner.
  • Process guest check-outs and handle monetary transactions.
  • Oversee everyday operations of all front desk team members and coordinate with various potential owners and resolve all inquiries and complaints.
  • Monitor and maintain inventory of all resort supplies and provide staff with all supplies as per requirement.

Requirements

  • High school diploma or equivalent.
  • Ability to communicate with the public, hotel staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.

What We Offer

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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