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Client Relations Specialist

2 months ago

Torrance, California, United States JobsRUs Full time

Position:
Customer Service Representative (Logistics)

Compensation:
$23-$27/HR (Compensation is determined by experience and education)

Work Hours:
Monday-Friday 8am-5pm

Benefits Offered

Job Overview:

This role is essential for fostering positive interactions with customer representatives, ensuring that customer needs are met in accordance with company standards.


Key Responsibilities:

  • Updates customer records by maintaining accurate account information
  • Processes customer orders in the accounting system and manages order tracking spreadsheets
  • Confirms pricing for all new purchase orders
  • Checks inventory against purchase orders
  • Reviews production schedules to ensure order fulfillment
  • Examines purchase orders and sales orders
  • Confirms orders with brokers and customers through various communication methods
  • Engages with customers via phone, email, and written correspondence regarding order status
  • Coordinates internally regarding customer orders and shipping timelines
  • Handles Sample Requests, including communication and shipment preparation
  • Assists Quality Assurance in resolving claims or customer issues and communicates outcomes when necessary
  • Monitors customer accounts to ensure all processes are followed, including account status and product deliveries
  • Maintains professional relationships and assists the broker network as required
  • Manages broker network documentation
  • Supports the Transportation Scheduler as needed
  • Trains and assists new customer service representatives
  • Collaborates closely with the sales department to provide support
  • Interacts with the Accounting department to address Accounts Receivable matters
Additional duties as assigned

Food Safety Responsibilities

  • All employees must promptly report and assist in addressing any observed food safety concerns to their supervisor
  • Adheres to, monitors, and enforces all Good Manufacturing Practices (GMPs) and prerequisite programs

Requirements:

  • Associate's degree or higher, or a combination of education and relevant experience
  • Three years of combined experience in administration, sales, customer service, inventory control, and/or logistics, preferably within a food manufacturing context
  • Language Proficiency: Ability to communicate effectively in English, both orally and in writing
  • Physical Requirement: Ability to occasionally lift and/or carry up to 30lbs

Reporting To:
Upper Management

FLSA Classification:
Non-Exempt