Claims Examiner 2

10 hours ago


Helena, Montana, United States State of Montana Full time

Empowering Montanans through Work and Opportunity

As a Claims Examiner 2 at the State of Montana, you will play a critical role in empowering Montanans through work and opportunity. You will assist the public over the phone in the claim process, utilizing the external customer-oriented online claims system to file the claim. Your exceptional customer service skills and ability to explain the rights and responsibilities of Unemployment Insurance eligibility will make a significant impact on the lives of Montanans.

Key Responsibilities:

  • Assist the public over the phone in the claim process
  • Explain the rights and responsibilities of Unemployment Insurance eligibility
  • Gather facts necessary for processing claims to ensure accuracy, efficiency, and compliance with Unemployment Insurance laws, rules, and policies
  • Provide support over the phone on complex information to claimants, co-workers, employers, other government agencies, and interested parties

Requirements:

  • Effective verbal and written communication skills
  • Ability to operate a personal computer, including researching database systems such as Microsoft Outlook, Excel, and Word
  • Office practices and procedures, business English, grammar, mathematics, and information gathering techniques
  • Ability to identify complexity level of a claim according to established facts
  • Establish and maintain effective working relationships with others
  • Learn and apply policies, procedures, and explain the claims process

What We Offer:

  • Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana
  • 38 paid days off a year, including vacation, sick leave, and holidays
  • Military leave: You'll get up to 15 days of military leave with full pay
  • Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises
  • Health, dental, vision, life insurance coverage, flexible spending accounts, EAP
  • Free telehealth and access to free employee medical clinics through our medical plan
  • Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary
  • Public Service Loan Forgiveness - Employment with the State of Montana may qualify you to receive loan forgiveness
  • Career progression, training opportunities, and room for professional growth
  • State employee discounts at various businesses across the state


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