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Service Desk Specialist I
2 months ago
Job Summary
The Service Desk Specialist I is a key member of the Spring Venture Group team, responsible for ensuring the smooth operation of our IT systems and providing top-notch support to our staff.
Key Responsibilities
- Provide technology resources to support the onboarding of new employees, ensuring a seamless transition into our organization.
- Monitor our ticketing system to ensure timely resolution of problems, guaranteeing customer satisfaction and loyalty.
- Keep track of ticket and project task status, ensuring that all stakeholders are informed and up-to-date.
- Route and redirect problems to the correct resources, leveraging our team's expertise to resolve issues efficiently.
- Communicate effectively with customers, walking them through problem-solving processes and providing clear, concise information.
- Solve problems and make decisions on a daily basis, exercising sound judgment and discretion in Service Desk responsibilities.
- Identify opportunities for process improvements and recommend modifications to increase the efficiency of our organization.
Requirements
- Availability to work on-site at our headquarters during regular business hours.
- Ability to lift and/or move up to 50 pounds, as needed.
- Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
