Enterprise Service Desk Specialist, Mid

3 weeks ago


Kansas City, United States Leidos Full time

Description

re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? 

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

  • Provide health and status monitoring of the networks

  • Documenting and communicating outage information to co-workers and customers

  • Executing scripts

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Active DOD Secret clearance.

  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

  • Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$26.70+

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

SMIT-MCEN

Original Posting Date:2024-10-10

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



  • Kansas City, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part...


  • Kansas City, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be...


  • Kansas City, MO, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be...


  • Kansas City, Missouri, United States Leidos Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Leidos. As a member of our team, you will play a critical role in maintaining and modernizing the main global network of the Navy and Marine Corps.Key Responsibilities:Provide tier 1 level support to users, performing troubleshooting and resolving technical issues.Monitor...


  • Kansas City, Missouri, United States Leidos Full time

    Support the Navy's Advanced IT NetworkAre you interested in working with the world's most advanced and secure IT network? As a Help Desk Support Representative, you will play a critical role in maintaining and modernizing the main global network of the Navy and Marine Corps.Key Responsibilities:Provide tier 1 level support to users, performing...


  • Kansas City, United States Leidos Full time

    Description Leidos is looking to hire an Active Directory Exchange Specialist, Mid in Kansas City, MO to join our Team.SMIT MCEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of SMIT MCEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including...


  • Kansas City, Missouri, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. **Key Responsibilities:**As a...


  • Kansas City, Missouri, United States b3 Consulting Full time

    Service Desk Analyst:**Job Summary**This is a full-time position that offers a unique opportunity to gain hands-on experience in the Service Desk environment. As a Service Desk Specialist I, you will be responsible for providing technical support to company staff, ensuring they have the necessary IT equipment and resources to perform their duties...


  • Kansas City, Missouri, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to our clients. This is a full-time position located in Kansas City, MO.Key Responsibilities Provide technical support and troubleshooting for...


  • Kansas City, Missouri, United States NBH Bank Full time

    Job Title: Enterprise Technology SpecialistWe are seeking an experienced Enterprise Technology Specialist to join our team at NBH Bank. As an Enterprise Technology Specialist, you will be responsible for designing, developing, deploying, documenting, and maintaining cloud native software solutions.Key Responsibilities:Design and manage end-to-end solutions...


  • Kansas City, MO, United States Leidos Full time

    Description Leidos is looking to hire an Active Directory Exchange Specialist, Mid in Kansas City, MO to join our Team.SMIT MCEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of SMIT MCEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including...


  • Kansas City, Missouri, United States Enterprise Holdings Full time

    OverviewWe are seeking a skilled Automotive Maintenance Technician to join our team at Enterprise Holdings. This part-time position offers a competitive hourly rate of $30, with opportunities for incentives, and is located at our Kansas City, MO airport facility.As an Automotive Maintenance Technician, you will be responsible for performing routine vehicle...

  • Service Desk Analyst I

    6 months ago


    Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...


  • Grove City, United States New Enterprise Stone & Lime Full time

    The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and mentoring of Level 1 and 2 technicians. Responsibilities include overflow coverage for phone and email inquiries, participation in an on-call rotation, ownership of...


  • National City, United States Leidos Full time

    Description We are seeking a talented Mid-level IT Support Technician to join our team at Naval Base San Diego, CA. In this role, you will provide direct desk-side support, troubleshoot and repair IT devices, and assist junior technicians in resolving complex issues. If you have a US citizenship, DoD Secret Clearance, at least a high school diploma with 4+...


  • Ohio City, United States Emerald Resource Group Full time

    Role: Service Desk Specialist Location: Eastlake, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...


  • Kansas City, Kansas, United States Logicalis Full time

    Job SummaryThis role is responsible for providing technical support to corporate clients via phone, email, and chat. The ideal candidate will have experience in a call center or service desk environment and be proficient in various PC hardware and software applications.Key ResponsibilitiesProvide technical support via phone, email, and chat to employees of...


  • Kansas City, Missouri, United States Insight Global Full time

    Job DescriptionWe are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services for workstation, printer, and other...


  • Kansas City, Missouri, United States Enterprise Full time

    Enterprise Maintenance Technician Job DescriptionAs a Maintenance Technician at Enterprise, you will be responsible for ensuring the reliability and safety of our vehicles. Your key responsibilities will include:Key Responsibilities:Performing complete vehicle maintenance inspections, including tire checks, brake checks, and fluid level checks.Performing...


  • Atlantic City, New Jersey, United States Enterprise Engineering Services Full time

    Job DescriptionWe are seeking talented individuals to join our team at Enterprise Engineering Services. As a future consideration, we invite you to submit your resume to be considered for potential openings as they become available.Key Responsibilities:Contribute to the growth and success of Enterprise Engineering ServicesParticipate in the development of...