Customer Engagement Specialist
2 weeks ago
Reports to:
Manager
Requirements:
Proficient in English
Strong reading and writing abilities
Computer Proficiency
Special Skills:
Excellent customer service abilities
Responsibilities:
Membership Promotion
Welcome all members and guests warmly and ensure a pleasant departure from the facility
Check in all members and guests according to company standards
Manage messages on club software during member check-in
Answer phone calls in a polite, helpful, and professional manner
Inform members and guests about special events
Create an inviting atmosphere for members
Address all member inquiries or escalate to a manager as needed
Maintain professionalism at all times
Promote retail merchandise
Member Services Scheduling:
Tanning and other services
Process payments for member services in line with company protocols
Familiarize yourself with club facilities, services, and schedules
Keep a tidy and organized workspace
Assist with various projects as assigned by club management
Adhere to all policies and procedures outlined in the Employee Handbook
Perform opening and closing tasks
Meetings:
Monthly or Weekly Department Meetings
Employee Training Sessions
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