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Customer Service Sales Associate
2 months ago
Company Overview:
LeafGuard CO is a leader in innovative gutter solutions, known for our patented LeafGuard brand gutter system that ensures a lifetime of clog-free performance. Our commitment to quality and customer satisfaction is recognized by the Good Housekeeping seal, making us a trusted choice in the industry.
Position Summary:
We are seeking a motivated and enthusiastic Customer Service Sales Associate to become a vital part of our team. This role involves engaging with potential customers and providing tailored solutions to enhance revenue growth and customer satisfaction. This is a unique opportunity to develop creative strategies to meet sales objectives while building lasting relationships with our clients.
Key Responsibilities:
- Deliver exceptional customer service with a positive attitude on every interaction.
- Possess comprehensive knowledge of our products and services.
- Identify and pursue potential customers through effective lead generation and conversion techniques.
- Engage with both new and existing clients to understand their needs.
- Highlight product features to demonstrate how they address customer challenges.
- Respond to inquiries regarding our offerings.
- Make proactive calls to confirm appointments and follow up on previous interactions.
- Handle incoming calls and address customer requests promptly.
- Schedule appointments with a high level of accuracy.
- Maintain excellent communication skills, both written and verbal.
- Recognize and escalate issues to management as necessary.
- Adapt to evolving customer guidelines and expectations.
- Educate clients by explaining processes, answering questions, and providing relevant information.
- Ensure quality results by adhering to established standards and guidelines.
- Stay informed about industry best practices and promotional trends.
- High school diploma or equivalent.
- At least one year of experience in a customer service or contact center environment is preferred.
- Strong oral and written communication abilities.
- Capability to multitask effectively while engaging with customers and using technology.
- Typing proficiency of at least 30 words per minute or 10,000 keystrokes, both alpha and numeric, is preferred.
- Proven track record of delivering exceptional customer service and meeting quality standards.
- Highly motivated and results-oriented with a history of success in sales.
- Strong selling, communication, and negotiation skills.
- Adept at overcoming objections and securing customer commitment.
- Ability to manage relationships and be receptive to feedback.
- Must pass a background check.
- Reliable transportation to ensure punctuality.
- Flexible availability during peak seasons.
- Willingness to work various shifts, including weekends and evenings.
Active listening, problem-solving, time management, adaptability, and confidence are essential for success in this role.
Work Schedule:
Days of work include weekends and additional weekdays, with hours typically from 12 PM to 9 PM. Training will be conducted onsite for two weeks, with the possibility of hybrid or remote work after 60 days.
Compensation:
The position offers a competitive hourly wage of $20.00.
