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Technical Support Engineer in Healthcare

2 months ago

Kansas City, Missouri, United States Abbott Full time

About Abbott

Abbott stands as a leader in the global healthcare sector, dedicated to enhancing the quality of life across various stages of health. Our extensive range of innovative technologies encompasses diagnostics, medical devices, nutritional products, and branded generic medicines. With a workforce of 114,000 professionals, we are committed to serving individuals in over 160 countries.

Working at Abbott

At Abbott, you will engage in meaningful work, foster personal growth, and maintain a healthy work-life balance. Our offerings include:

  • Career advancement opportunities within a global organization.
  • Comprehensive medical coverage for employees through the Health Investment Plan (HIP) PPO.
  • A robust retirement savings plan with significant employer contributions.
  • Tuition reimbursement and educational benefits to support your academic pursuits.
  • A workplace recognized for its commitment to diversity and inclusion.

The Opportunity

This role is designed for remote work, with candidates expected to reside in the Kansas City, MO area. The position involves travel of up to 50%.

Key Responsibilities

  • Act as the primary representative of Abbott and the Abbott Diagnostics Division (ADD) to clients, focusing on enhancing economic profitability and customer loyalty.
  • Serve as a trusted advisor to existing clients, fostering relationships and ensuring retention.
  • Deliver first-line support and technical troubleshooting, escalating complex issues as necessary.
  • Oversee the effectiveness of the quality management system.

Performance Metrics

  • Retention Rate: Monitor instrument performance and conduct business reviews with clients.
  • Revenue Generation: Drive service sales and promote product offerings.
  • Value Creation: Manage pricing and lifecycle of products, ensuring optimal service costs.

Qualifications

Required:

  • Bachelor's degree or equivalent experience, preferably in Biomedical Engineering, Electrical Engineering, or related fields.
  • Two to four years of relevant experience in laboratory instrumentation or field service.
  • Strong communication and problem-solving skills.
  • Proficiency in computer applications.

Preferred:

  • Experience as a Biomedical or Medical Technician.

Abbott is an Equal Opportunity Employer, committed to fostering a diverse workforce. We provide reasonable accommodations to qualified individuals with disabilities.